Frequently Asked Questions
Everything you need to know about shopping with Express.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. You can start a return through our online portal or visit any Express store location.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.
How do I find the right size?
Every product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our charts for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Klarna for interest-free installments.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. You have a 30-minute window after placement to cancel; after that, you may return the items once they arrive.